CANCELLATION POLICY
Cancelling or rescheduling: You can cancel or reschedule your appointment via Cliniko (clinical nutrition). Alternatively, please contact me at least 24 hours prior to your appointment (clinical nutrition) or training session via email or phone number. If you cancel your booking within 24 hours of the scheduled appointment, full payment of the service will be required. I am aware that unexpected situations arise, but kindly request that cancellations be made at least 24 hours in advance to avoid this charge. Thank you for your understanding.
ONLINE COACHING
Online coaching is based weekly and runs over 7 days. Programs begin on Monday and run through to Sunday of the same week. Clients who have purchased a membership on any day during that week will not commence their personalised programs until the following Monday. Memberships have no lock-in contract and can be cancelled at any time.
PRIVACY POLICY
Privacy Policy
Glow Nutrition by BV is committed to providing quality services to you and this policy outlines my ongoing obligations to you in respect of how your Personal Information is managed.
I have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which I collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information I collect include: names, addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via my website
www.glownutritionbybv.com.au and from third parties. I don’t guarantee website links or policy of authorised third parties.
I collect your Personal Information for the primary purpose of providing my services to you, providing information to my clients and marketing. I may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from my mailing/marketing lists at any time by contacting me in writing.
When I collect Personal Information I will, where appropriate and where possible, explain to you why I am collecting the information and how I plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individuals’ racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by me only:
· For the primary purpose for which it was obtained
· For a secondary purpose that is directly related to the primary purpose
· With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, I will collect your Personal Information only from you. However, in some circumstances I may be provided with information by third parties. In such a case I will take reasonable steps to ensure that you are made aware of the information provided to me by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
· Third parties where you consent to the use or disclosure; and
· Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, I will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by me for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me in writing.
Glow Nutrition By BV will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information I may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. I will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information I have is not up to date or is inaccurate, please advise me as soon as practicable so we can update my records and ensure I can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact me at: hello@glownutritionbybv.com.au
Updated: 26th day of August, 2025.
TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of www.glownutritionbybv.com.au (the "Site"). This Site is owned and operated by Isabella Vitiello. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on my Site is the property of Isabella Vitiello and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of my Site.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on my Site.
The following goods and services are available on my Site:
· Nutritional Medicine Consultations.
· Personal Training Sessions.
· Informative Nutrition Handouts.
The goods and services will be paid for in full upon the completion of the service.
These Terms and Conditions apply to all the goods and services that are displayed on my Site at the time you access it. All information, descriptions, or images that I provide about our goods and services are as accurate as possible. However, I am not legally bound by such information, descriptions, or images as I cannot guarantee the accuracy of all goods and services I provide. You agree to purchase goods and services from my Site at your own risk.
I reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If I cancel your order and have already processed your payment, I will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
I accept the following payment methods on my Site:
· Credit Card;
· PayPal; and
· Debit.
When you provide me with your payment information, you authorise my use of and access to the payment instrument you have chosen to use. By providing me with your payment information, you authorise me to charge the amount due to this payment instrument.
If I believe your payment has violated any law or these Terms and Conditions, I reserve the right to cancel or reverse your transaction.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Isabella Vitiello and my directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Isabella Vitiello and my directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of my Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Victoria.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way I operate my Site and the way I expect users to behave on my Site. I will notify users by email of changes to these Terms and Conditions or post a notice on my Site.
Contact Details
Please contact me if you have any questions or concerns. My contact details are as follows: hello@glownutritionbybv.com.au
Updated: 26th day of August, 2025.